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Online Counselling Refund policy of Pinkymind

Kindly read our Refund policy for counselling and therapy, for any clarifications please email to admin@pinkymind.com


For Therapy package, we do not accept cancellation and refund, incase if we accept cancellation on special circumstances even then no refund will be made. Instead of cancellation, we will reschedule the therapy sessions within 90 days of placing the order.

For any online paid “single” session appointments, you can cancel your scheduled or re-booked appointment six hour before the appointment.

Refund will be initiated subject to terms and conditions as described under this section mentioned below.

  1. Client has cancelled or rescheduled the appointment six hour before the scheduled appointment.
  2. Occasionally, appointments may be cancelled or postponed by the Counsellor or the Experts. Should this occur, we will attempt to contact or inform you and you may re- schedule your appointment as per your convenience or initiate the refund.

Rescheduling/ Updating:

  1. Re-scheduling of all appointments can be done six hour before the actual scheduled appointment. Once the cancellation & refund is generated, rescheduling is not allowed
  2. You can re-schedule your appointment i.e. book your appointment for a different date and time; with the same counsellor/expert or different counsellor/expert.
  3. In case of re-scheduling, if there is any difference in the charges for re-scheduled appointment, we will either collect the differential amount or refund the same, as the case may be.


  1. Upon receipt a valid cancellation, we will initiate refund of your money in the same manner as the money was received.
  2. Typically, all refunds are processed within 14(fourteen) to 21(twenty one) working days from the date refund is initiated at our end.
  3. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/ accountholder’s bank account due to any reasons cited by the Payment Gateway or Cardholder’s issuing bank.
  4. You will be provided with refund reference number for further communication with your bank.
  5. No refunds / cancellation requests shall be entertained in case of payment against bills / Services received.
  6. Under no circumstances, cash will be refunded against any cancellation.

Changes To This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Refund Policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Online Counselling Refund Policy, please contact us:

By email: admin@pinkymind.com

Updated on April 1st, 2019

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